Returns & Refunds

Thirty days to change your mind.

If a piece is not right for your home, send it back. No restocking fee, no argument, and nothing deducted for the shipping we gave you free.

30-day window

Counted from the day your order is delivered.

You post it back

Return shipping is paid by you on a change of mind. If the fault is ours, we cover it.

Refunded in 3 days

From the moment your return reaches us, back to your original payment method.

How to return something

Email usSend your order number and a line about what did not work. Within 30 days of delivery.
We reply with instructionsWithin one business day, including the return address. Please do not post anything before you hear from us — unannounced parcels are very hard to match to an order.
Post it backUse a tracked service. Without tracking we cannot confirm the parcel reached us.
RefundWe check the item and refund the full purchase price within 3 business days. Your bank takes another 5–10 to show it.

The details

What condition does the item need to be in?

Unused, and in its original packaging where you still have it — broadly, the state you would want to receive it in. Unpacking something to look at it is fine; using it for a fortnight is not.

What cannot be returned?

Opened personal-use items, and anything marked final sale on its product page. None of this affects your rights if an item turns out to be faulty.

Something arrived damaged, faulty or wrong.

That one is on us. Email within 14 days of delivery with your order number and a photo. We will replace it or refund you in full, you will not pay return shipping, and in most cases we will not ask for the item back at all.

Can I cancel an order?

Yes, for a full refund, any time before dispatch. Email within 12 hours of ordering and we will catch it. After dispatch, the standard return process applies.

Can I exchange rather than refund?

The fastest route is to return the original for a refund and place a new order, so the piece you actually want is not held while the first one travels back.

My parcel never arrived.

Not a return — just tell us. If tracking has not moved in 10 business days, or it says delivered and nothing is there after 48 hours, send us the order number and we will replace or refund it.

Will you refund the original shipping?

Shipping was free, so there is nothing to refund and nothing deducted. You get the full purchase price back.