Track Your Order

Order Tracking

Where's my order?

Paste the tracking number from your shipping email and we'll take you straight to the carrier's live status.

Track a package

Opens in a new tab. Works with USPS, UPS, FedEx, DHL and 2,000+ other carriers.

Have an account?

Your full order history and every tracking link live in one place.

Checked out as a guest?

Open the shipping confirmation email and use the View your order button — that link stays live for the whole journey.

What happens after you order

Five stages. Most of the waiting happens at stage three, and that's normal.

Order confirmedImmediately. You get an email with your order number. Nothing has moved yet.
Packed1–2 business days. We pick, check and pack. A tracking number is issued at the end of this stage — this is when your second email arrives.
In transit5–10 business days. The long one. Tracking can sit still for several days between scans. Silence here is not a lost parcel.
Out for deliverySame day. Your local carrier has it and it's on a van.
DeliveredCheck the porch, the side gate and with neighbours before writing in — carriers mark parcels delivered the moment they scan them, wherever they leave them.

Common tracking problems

I have no tracking number yet

Tracking is issued when your order is packed, not when it's placed — so there's a 1–2 business day gap after checkout where no number exists yet, and another day or two before the carrier's first scan. If it's been longer than five business days, write to us and we'll chase it.

My tracking number doesn't work

Brand new numbers take up to 48 hours to register in the carrier's system. If it still returns nothing after two days, check for a mistyped character — 0 and O, 1 and I are the usual culprits — then send it to us and we'll verify it against our records.

Tracking hasn't updated in over a week

This is the single most common message we get, and it's almost always fine. Parcels scan at a handful of fixed points — departure, sorting hub, arrival at your local facility — and there can be a genuine several-day gap between them with no movement at all.

If nothing has changed for 10 business days, that's worth investigating. Send us the number and we'll replace or refund the order if the parcel is genuinely lost.

It says delivered but nothing arrived

Before anything else:

Check every entrance — porch, back door, side gate, bin store, garage.
Ask anyone else at the address.
Ask immediate neighbours; carriers hand parcels over freely.
Look for a card, or a safe-place note in the tracking detail.

Parcels marked delivered early sometimes turn up the next day — carriers occasionally scan in advance. If it's still missing after 48 hours, contact us and we'll open a claim.

I've received part of my order

Expected. Mixed orders can ship from more than one warehouse and travel separately, each with its own tracking number. Check your shipping emails — there'll be one per parcel. Nothing extra is charged for this.

I entered the wrong delivery address

Tell us straight away. Before the order is packed we can change it outright. Once it's shipped, the address is fixed — but an undeliverable parcel will eventually return to sender and we'll reship or refund it.

A carrier is asking me to pay a fee

Don't pay it. Duties and import charges on Osterly orders are prepaid by us before your parcel enters the country, so no legitimate carrier will ask you for money on delivery. Forward the message to us and we'll deal with it.