Refund policy

Returns & Refunds

If a piece is not right for your home, send it back. You have 30 days from the day your order is delivered to request a return.

What can be returned

Items must be unused, in the condition you received them, and back in their original packaging where possible. For hygiene reasons we cannot accept returns on opened personal-use items or anything marked final sale on the product page.

How to start a return

Email us with your order number and a line about what did not work. We will reply within one business day with return instructions and the address to send it to. Please do not send anything back before you hear from us — parcels returned without an authorised return cannot be processed.

Return shipping

Return shipping is paid by the customer on a change of mind. We recommend a tracked service; without tracking we cannot confirm the parcel reached us. The original shipping was free, so nothing is deducted for it.

Refunds

Once your return arrives and has been checked, we refund the full purchase price to your original payment method within 3 business days. Depending on your bank, the money usually appears within 5–10 business days after that.

Damaged, faulty or wrong items

This one is on us. Email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, and you will not pay return shipping. In most cases we will not ask you to send the item back at all.

Cancellations

You can cancel for a full refund any time before your order is dispatched — email us within 12 hours of ordering and we will catch it. After dispatch, the standard return process applies.

Exchanges

The fastest way to swap something is to return the original for a refund and place a new order, so the piece you want is not held while the first one travels.

Parcels that never arrive

Not a return — just tell us. If tracking has not moved in 10 business days, or it says delivered and nothing is there after 48 hours, send us the order number and we will replace or refund it.

parcels returned without an authorised return cannot be processed.

Return shipping

Return shipping is paid by the customer on a change of mind. We recommend a tracked service; without tracking we cannot confirm the parcel reached us. The original shipping was free, so nothing is deducted for it.

Refunds

Once your return arrives and has been checked, we refund the full purchase price to your original payment method within 3 business days. Depending on your bank, the money usually appears within 5–10 business days after that.

Damaged, faulty or wrong items

This one is on us. Email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, and you will not pay return shipping. In most cases we will not ask you to send the item back at all.

Cancellations

You can cancel for a full refund any time before your order is dispatched — email us within 12 hours of ordering and we will catch it. After dispatch, the standard return process applies.

Exchanges

The fastest way to swap something is to return the original for a refund and place a new order, so the piece you want is not held while the first one travels.

Parcels that never arrive

Not a return — just tell us. If tracking has not moved in 10 business days, or it says delivered and nothing is there after 48 hours, send us the order number and we will replace or refund it.