Shipping & Delivery
Free shipping. No surprises at the door.
Every order ships free within the United States, with duties and import charges already paid before your parcel lands.
Free, always
No minimum spend, no shipping line at checkout, no fuel surcharge. The price you see is the price you pay.
5–10 business days
Most orders reach a contiguous US address within ten business days of dispatch, and often sooner.
Duties prepaid
Import charges are settled by us before the parcel enters the country. A carrier will never ask you for money on delivery.
What happens after you order
Four stages, and you get an email at two of them.
- Order confirmedWithin minutes. An email with your order number lands in your inbox.
- Picked and packed1–2 business days. Your piece is checked, wrapped and sealed into unbranded outer packaging.
- In transit5–10 business days. A second email brings your tracking number as soon as the carrier scans the parcel — usually 2–4 business days after you order.
- DeliveredLeft with you, or at the safe place your carrier records in the tracking detail.
Delivery times
Contiguous United States
5–10 business days from dispatch.
Alaska, Hawaii, US territories
Add 3–5 business days.
Specialty pieces
A small number of items ship from a partner warehouse and can take up to 15 business days. Where that applies, it is noted on the product page.
Outside the US
We currently ship within the United States only.
These windows are estimates rather than guarantees. Severe weather, carrier backlogs and the weeks around a major holiday can add a few days.
How your order arrives
Orders leave us in sealed, unbranded outer packaging — a rigid box or a sealed poly mailer, chosen for the piece inside. Fragile items are wrapped and cushioned. There are no supplier invoices, price tags or third-party paperwork in the box.
If you order more than one thing, pieces may travel separately and arrive on different days, each with its own tracking number. You are never charged extra for a split shipment.
Common questions
When will I get a tracking number?
Usually 2–4 business days after you order — tracking is issued when the parcel is scanned by the carrier, not when the order is placed. If nothing has arrived after five business days, write to us and we will chase it.
My tracking has not moved in a week.
Parcels scan at a handful of fixed points and can sit quiet in between. If there has been no movement for 10 business days, send us the order number and we will investigate — and replace or refund the order if the parcel is genuinely lost.
Can I change my shipping address?
Yes, if you tell us within 12 hours of ordering, before the parcel is dispatched. After dispatch the address is fixed, but an undeliverable parcel will come back to us and we will reship or refund it.
Do you deliver to PO boxes or APO/FPO addresses?
PO boxes, yes. APO and FPO addresses we handle case by case — write to us before ordering and we will confirm.
My parcel arrived damaged.
Email us within 14 days with your order number and a photo. We will replace it or refund you in full, and you will not pay return shipping.
Need a human?
Send your order number and we will find out exactly where your parcel is. We reply within one business day.
Contact us Track your order